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If you have any questions, please call or email, and we’ll get back to you as soon as possible.
We look forward to hearing from you! 

If you have questions, call or email us, and we’ll respond promptly. We look forward to hearing from you!

Phone number
Mon-Fri from 8am to 5pm.
Email Us
Our friendly team is here to help.
Address
Visit us for booking inquiries and more.
21 Attercliffe Rd, Sheffield, UK
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FAQ's

Here's What You Need To Know

Certainly! Booking directly with us offers several advantages. You can enjoy discounts compared to booking through OTAs and benefit from early check-ins where available. Additionally, booking directly allows us to provide personalized service, addressing any questions you may have about your stay.

To book directly with us, visit our website or give us a call. Our user-friendly website allows easy browsing and booking, while our team is available by phone or email to assist with any questions or concerns you may have.

The check-in process is designed to be smooth and convenient for our guests. Here’s a step-by-step guide:

Before your arrival, you will receive an email containing a summary of your booking. You will be asked to provide a copy of your verifiable ID, pay a deposit, and sign a rental agreement. We may also request information about the number of guests in your group, as well as some basic details about your stay and your expected arrival time. Please provide this information promptly so our team can review it and make any necessary preparations for your arrival.

Once your ID is provided, deposit and payment are processed, and the rental agreement is signed, you will receive a follow-up email with your check-in details. This email will include lock codes and any additional instructions to ensure a smooth and seamless arrival.

Providing this information in advance plays a crucial role in ensuring that your rental is fully prepared for your arrival. This proactive approach allows us to offer personalized and attentive service to each guest. By providing the required information ahead of time, you help us anticipate your needs, making your stay enjoyable and stress-free.

Ensuring a pleasant and stress-free stay is our priority, and we recognize that parking is a key consideration for many guests. Yes, we provide parking at our properties unless otherwise stated. 

Yes, you can extend your stay, subject to availability. Please reach out to our team as soon as possible to check if your current rental is available for additional nights. We’ll do our best to accommodate your request, and our team will provide you with all the details to ensure a smooth extension process. 

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